Terms and Conditions


Returns policy for MijMoj website shop:

 

Customers must not return goods without first contacting us by e-mail or telephone for a returns authorisation number.

Goods must be returned to us unfitted and unused, in a clean resalable condition as supplied, and in original packaging.

Goods must be returned to us at the customer's expense, preferably by a secure 'signature required' service such as Royal Mail Recorded Delivery.

We will not accept liability for any returns that go missing or get damaged in transit.

The returns authorisation number should be clearly marked on the package. Goods may be returned to us within 7 days of delivery without incurring any restocking charges.

After 7 days and up to 28 days from delivery a handling and restocking charge of 25% of the goods value (excluding VAT) will be applicable. No returns are permitted after 28 days. Carriage and packing charges are not refundable.

Once goods are received safely back into our workshop, inspected and accepted we will contact the customer for their credit card details and refund their account accordingly.

In the unlikely event that the goods are not, in our opinion, in a condition acceptable for credit, they will be returned to the customer and no refund will be made.

Your rights to return goods are protected under the EU Distance Selling Directive

 

Claims For Damaged/Faulty Goods or Short/Erroneous Deliveries

Customers must advise us of any damage, fault, shortage or error within 2 working days of delivery by e-mail or telephone.

Claims after this period will not be entertained. We will send replacement goods out, free of charge, as soon as possible (subject to stock availability).

We will then liaise with the customer and arrange for our carriers to collect the goods to be returned. If the return package is of a small enough size and low value we may elect to send a pre-paid padded envelope for the customer to post the return back to us, at our risk.

 

T&C for Bespoke Purchases

 

These terms and conditions apply to all bespoke purchases from MijMoj Design Limited. Please read them carefully. MijMoj reserves the right to occasionally amend these terms and conditions and changes will be posted on the MijMoj website. If you need to ask us anything about these terms and conditions or have any comments or complaints on or about our website, please email us at: info@mijmoj.co.uk.

 "Conditions" means these terms and conditions as described below;

"Product" means a product commissioned by You and as detailed in the Proposal

“Price” will be the final price for the Product as stated on the Proposal

“Delivery Fee” will be the price for delivery of the Product to an address stated by You

“Delivery Date” means the date on which MijMoj will deliver the Product to You or alternatively the date agreed by You and MijMoj for collection of the Product.

The “Proposal” is the documentation provided by MijMoj confirming dimensions and materials of the Product, the Price, anticipated completion date, Delivery Fee and other relevant details:

 "MijMoj/we/us/our" means MijMoj Design Limited

Definitions

Proposal

Cancellation

Price

Payment

Delivery

charge interest on the outstanding amount at the rate of 4% per annum above the base lending rate of HSBC accruing interest daily; require that You make a payment in advance of any delivery not yet made; Not to make delivery.

Product (other than is expressly noted on the Estimate)

excluded

Products and that the Products are in conformity with the contract description, in good order and

condition, of satisfactory quality and fit for any purpose to which they may be required.

agree to pay any reasonable additional charges that MijMoj may incur for redelivery attempts or

delivery to a different address.

has been agreed and You fail to take delivery of Your Product.

access to the delivery address on the agreed Delivery Date or because of other circumstances

beyond our reasonable control.

Price and Delivery Fees.

the carrier company agrees to pay us. In the case of damage, You agree to assist us with any

reasonable request which may include the return of the Product/packaging or a photograph of it.

which under proper use, appear in the Product within a period of one month after the Product has

been delivered provided that:

or specified by You for which We have disclaimed responsibility in writing) materials or workmanship;

and

otherwise subject to the provisions of this agreement;

to You if You have already paid the Price when the claimed defect is notified by You to Us.

limitation the Liability condition below.

our behalf) to You (or any person acting on behalf of You) prior to the commissioning of the Product

where such representation was made or given in relation to a), b) or c);

relates to a), b), or c);

Defects

Liability

Terms and Conditions

Terms and Conditions

the sums paid to MijMoj with regard to the Product.

between You and Us) shall not apply unless MijMoj have agreed in writing.

supersedes and replaces any prior written oral agreement representations or understandings.

 

Address: MijMoj Design Limited, Unit C28, Ashmount Enterprise Park, Aber Road, Flint, Flintshire. UK, CH65YL.

Tel: 01352 761 974

Website: www.mijmoj.co.uk

Email: info@mijmoj.co.uk

 

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